1. ORDERS & SAFETY - 2. SHIPPING - 3. RETURNS - 4. AFFILIATE - 5. DEGORILLA.COMJoin our Affiliate Program and start making money today ! LEARN MORE
1. ORDERS & SAFETY
1.1. Are your t-shirts absolutely free ?
Yes and No. It's free for US and for most of Europe, however for the rest of the world we charge $0-$20 for the shipping. We want to spread the word about DeGorilla and make this shop well-known for its high quality products! We hope in exchange you will share our website with your friends and help us to grow!
1.2. How secure is your store ?
Degorilla.com website is powered by Shopify platform, the most trusted commerce platform in the world. Shopify is certified Level 1 PCI DSS compliant and has SSL encryption. This compliance extends to all online stores powered by Shopify. Degorilla does not hold credit card information or process payments directly. The transaction is carried out on shopify.com servers.
1.3. Will my personal data remain private after I order?
2.1. When will I receive my freebie ?
We expect to start shipping freebies at the beginning of December. However keep in mind, that we probably won't be able to ship all the orders at once, so please stay patient, we want you to get your new item just as much as you do.
If you want to surprise somebody for Christmas please let us know so we can prioritize your order.
ATTENTION: If you ordered any other product ($$) from our store, then you don't need to be worried about anything - we ship all the products within 2 business days. SHIPPING TIMES
2.2. Will I have to pay any customs/duties?
No, you won't need to pay any customs or duties.
3.1. Can I change or cancel my order?
If you need to make changes or cancel your order, please feel free to contact us via email. We'll do our best to accommodate your request. If the product has been shipped, then we're unable to make changes or cancel the order.
3.2. Are there any returns or exchanges?
Yes, you may return or exchange any item within 30 days of purchase. Please read here for more details on how to return/exchange your purchase.
3.3. What is your return policy?
You can read it here
4.1. What is Affiliate Marketing ?
Affiliate Marketing is a type of performance-based marketing in which a business rewards affiliates for each visitor or customer brought by the affiliate's own marketing efforts.
We know you love Degorilla and tell everyone about it. So why not get rewarded for spreading the word?
4.2. How I can join this Affiliate program ?
Click here and sign up. You will be given links that are unique and special for you to use. These unique links track your referrals. Once the person visits your link, any purchase made within 30 days from them qualifies you for commission.
4.3. What I can get from Affiliate program ?
As a DeGorilla affiliate, we make it super easy to earn $$ each time you refer a sale to us. We pay a generous 20% of each new sale you send us. For example, you advertise, or recommend a product to your friends, which costs $40, you would get $8 from each sale.
MORE INFORMATION YOU CAN FIND HERE
5.1. Are there any benefits to having an account with you?
It just makes everything easier, and keeps all your records in one place!
5.2. How do I unsubscribe from your mailing list?
At the bottom of every mailing list email you receive from us there is a link "Unsubscribe from List". Please click on this link to unsubscribe.
5.3. Do you wholesale?
Yes we do! Please write in and let us know what you’re thinking and let’s work together.
5.4. Do you sell gift cards?
Not currently, but we plan to in the future. Check back for updates.
5.5. Do I need an account to purchase from this store?
No, you are not required to create or have an account to purchase from our store, However if you already have one you may use your account. Please make sure all your contact info is updated on your account to avoid any issues.
Have another question that we didn’t answer?
Please send us an email at firstname.lastname@example.org