1. ORDERS & PAYMENT - 2. SHIPPING - 3. RETURNS - 4. AFFILIATE - 5. DEGORILLA.COM
1. ORDERS & PAYMENT
1.1. What type of payments do you accept?
We accept most payments including Visa, MasterCard, Paypal.
1.2. How secure is your store and is it safe to use my credit/debit card ?
Degorilla.com website is powered by Shopify platform, the most trusted commerce platform in the world. Shopify is certified Level 1 PCI DSS compliant and has SSL encryption. This compliance extends to all online stores powered by Shopify. Degorilla does not hold credit card information or process payments directly. The transaction is carried out on shopify.com servers.
1.3. Will my personal data remain private after I order?
Any information you submit is private and confidential and will not be sold, loaned, or rented to other companies or third parties. Your trust and confidence is our #1 priority. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, as we stated above, we use Shopify Payments to handle all online transactions.
1.4. Do I need an account to purchase from this store?
No, you are not required to create or have an account to purchase from our store, However if you already have one you may use your account. Please make sure all your contact info is updated on your account to avoid any issues.
2.1. How will my products be shipped?
In order to keep shipping costs affordable we use UPS, USPS or EMS to ship your items. If you purchase multiple items they may be sent in more than one box.
All orders will be shipped within 2 business days of purchase. We want you to get your new item just as much as you do.
2.2. How long will it take for my order to arrrive?
Click here for shipping times
2.3. Will I have to pay any customs/duties?
No, you won't need to pay any customs or duties.
3.1. Can I change or cancel my order?
If you need to make changes or cancel your order, please feel free to contact us via email. We'll do our best to accommodate your request. If the product has been shipped, then we're unable to make changes or cancel the order.
3.2. Are there any returns or exchanges?
Yes, you may return or exchange any item within 30 days of purchase. Please read here for more details on how to return/exchange your purchase.
3.3. What is your return policy?
You can read it here
4.1. What is Affiliate Marketing ?
Affiliate Marketing is a type of performance-based marketing in which a business rewards affiliates for each visitor or customer brought by the affiliate's own marketing efforts.
We know you love Degorilla and tell everyone about it. So why not get rewarded for spreading the word?
4.2. How I can join this Affiliate program ?
Click here and sign up. You will be given links that are unique and special for you to use. These unique links track your referrals. Once the person visits your link, any purchase made within 30 days from them qualifies you for commission.
4.3. What I can get from Affiliate program ?
As a Degorilla affiliate, we make it super easy to earn $$ each time you refer a sale to us. We pay a generous 20% of each new sale you send us. For example, you advertise, or recommend a product to your friends, which costs $40, you would get $8 from each sale.
MORE INFORMATION YOU CAN FIND HERE
5.1. Are there any benefits to having an account with you?
It just makes everything easier, and keeps all your records in one place!
5.2. How do I unsubscribe from your mailing list?
At the bottom of every mailing list email you receive from us there is a link "Unsubscribe from List". Please click on this link to unsubscribe.
5.3. Do you wholesale?
Yes we do! Please write in and let us know what you’re thinking and let’s work together.
5.4. Do you sell gift cards?
Not currently, but we plan to in the future. Check back for updates.
Have another question that we didn’t answer?
Please send us an email at firstname.lastname@example.org